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Questions | Answers |
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Have you ever spotted a black jack "crew"? Or seen a "crew" taken out by the casino? | I've seen people TRYING to be a "crew." Most people who think they can count cards, can't. Right after that movie 21 came out the casinos were flush with confused college kids whispering to each other, "What's the count again?" |
What's it cost to get a hooker to do anal? | Honestly, I have no idea. You can e-mail the prostitutes in Pahrump before going in and they would tell you if they offer the service and how much it would cost. |
Also, great username. | |
Do you have blackjack basic strategy down by heart? if so, and I just want to play that way, will you tell me what to do? are you allowed to tell me what to do if I just ask? Related question: do you keep a count of the cards yourself? if so are you good at predicting when a counter is going to make their big bets? | Yes, I have basic strategy memorized and some dealers are allowed to assist players, it depends on the casino. I only keep count if I'm bored or I suspect someone else on the table is counting. |
My brother-in-law, Bob, was in Las Vegas last week. What did you think of him? | Bob was a delight for everyone and a generous tipper. We'd love to have him back again. |
If I were to make a trip to Vegas, how would enabling the Wild Wasteland perk affect my travels? I've heard some people say it's what the experience should be in the first place and others say it's just stupid. | Enabling Wild Waseland turns the Wild Wild West Casino into a casino based on the Wild Wild West movie adaptation starring Will Smith; I don't recommend it. Plus the walls get all clippy. |
What is the deal with counting cards? Is it easy to spot? If so, do you get a lot of amateur card counters trying to do this or cheat in other ways, and what is the normal course of action? Thanks! | Very few people actually try to cheat here. Spotting card counters is all in the way that they bet. It's a certain formula with very few methods of deviation so if they don't follow it strictly it doesn't work so nobody is worried about the amateurs. If a dealer suspects someone of card counting, they report it to their pit boss who then watches the game. If the person IS thought to be card counting they are simply denied service at the casino. |
What happens if you drop a chip on the ground while dealing blackjack or roulette or some other game? Would you bend down to pick it up or is the risk that someone would take the chips on the table too great? | If a chip is dropped I'll call the floor supervisor over to retrieve it. Yes, the reason is to protect the chip rack. |
If you were desperate for money, and you had to find a way to take, say, $250,000 out of a casino, what would your plan be? Is there anything you think you could actually get away with? | There's too many security guards, surveillance, and key cards to take it in cash. It's not Ocean's 11 security but they know what they're doing. The only other option would be to steal chips but the large denomination ones are RFID tracked so that would be a bust as well. I'd have a better success rate applying for a loan at the bank. |
You ever run into any damned NCR? | No, this particular stretch of wasteland is ruled by Caesar. |
What's your favorite game to deal? | Blackjack is my personal favorite. There's a bit of an art to it that I enjoy. We ARE allowed to cut someone off but it's still a little frowned upon. |
Are you allowed to cut someone off if they obviously have a problem stopping when they should, like a bartender cutting off a lush? | We can also cut people off from drinking, like bartenders. |
Can you explain a little more? Is it just that it's hard to tell a guy who's just lost a lot of money from a guy that has just mortgaged his house a third time? | The 3rd mortgage story is actually pretty rare. Most gamblers are actually quite good with money. But there are signs we look for to spot problem gambling patterns and direct them to appropriate help. |
What other games do you deal? I'm a former croupier. I deal all the games. I used to get high limit black Jack a lot, because I was young, cute and pleasant. That meant more tips and less marks. However, I always had more fun in low level games. I'd take $5 black Jack over hand held baccarat any day. Thoughts? | I deal all of them as well, although I'll admit craps is not my forte. I'm always impressed with the ones who do it well. I prefer low-level stakes myself. Baccarat's a hellishy boring game to deal. |
What are the signs you look for? | Multiple trips to the ATM is one. Suddenly gambling much larger amounts of money is another. Referred to as going "on tilt." |
So full tilt would mean gambling large sums? If so, TIL. | It's a term more commonly used in poker but yeah, that's what it means. |
What's the most you have seen someone win in one hand/night? | The biggest I've seen in one hand was a bad beat jackpot dealt in the poker room. The winner left with a little over 250,000 dollars. |
What's the etiquette when you make a mistake? I was in Vegas recently playing poker and someone innocently took an extra dollar back from the pot, so the dealer didn't return my small blind. I told him, he said the pot was right, I said I put $6 in and it was $5 total to call, he said I took $1 back, I said I didn't, we go back and forth, he makes some personal remark about my being bad at math and how could the pot be right, I make some personal remark about it not being my job to police the pot and him being bad at his job. Eventually he offered to call the floor but the guy who took the extra dollar gives it to me so no floor is called. What's the correct way to handle this type of situation? | If you think a dealer has made a mistake you are correct in telling him immediately. The floor should be called if the situation isn't immediately solved. If the money in question is a small amount (say a dollar or two) then the house usually neutralizes the dispute by putting in the missing money. Larger amounts would go through surveillance though. |
Vegas is a magic place to me. I love it so much and I'm planning on moving their in my late twenties or thirties, can you tell me what it's like to live in Vegas instead of just visit? Also, how did you get the job of a card dealer? | Locals actually have quite a few perks. Some strip clubs, dance clubs, shows, and etc. have a locals discount or "industry night." The Vegas lifestyle is available to the locals at a cheaper rate but just remember not to do it every day. To get a job as a dealer I filled out an application, passed an audition. Simple as that. |
What's the residential part of Vegas like? I've only ever seen the popular areas, Fremont and the Strip, or the deserts. And as far as the heat, I live in west texas and I love working in the dry heat. | It's mostly apartment buildings and gated communities alternated by strip malls and bars. The best bars are off the strip, in my opinion. |
When were you hired? What games did you have going in on your resume, what did you audition for? | I was hired for my current job in late 2010. I had all standard table games on my resume and I was auditioning for poker. Resume's aren't as important in dealing as the audition. If you've been dealing for 30 years and you mess up during the audition, they're going to go with the guy with only 1 year of experience who aced it. |
What is the largest tip you have received at the table? Is it possible to pick up a casino employee or is that frowned upon? | The largest tip I've received was 600 dollars. I saw a player toss a cranberry (5k) chip to a dealer once. Tips are a big "X" factor for your income and if you're not working at a casino full time it can be difficult to budget. |
I'm sorry, I completely missed your second question. Picking up a casino employee is possible and not really frowned upon. Don't expect much from the girls dealing in the "party pits" though. | |
Can roulette dealers really drop the ball within a number or two? Do you work at a newer casino or an old one? I miss the sports book at the Frontier. How long have you been at this? | No, roulette dealers cannot do that. Roulette wheels are checked for bias electronically and any suspicious patterns would attract attention. I've work/ed at newer casinos and older ones. I prefer the character of the older houses but I think the Aria is amazing. I've been dealing for about 10 years now. |
I was playing blackjack at the Hard Rock a few years ago when a couple of prostitutes joined the table for awhile, trying to strike it up with my brother and me. They eventually gave up and left. The dealer told us he referred to these girls as "rack rats" because when they are successful, it hurt the house take (chips accumulating in his rack). Is that a general term, or just this dealer's lingo? | I've personally never heard it but I wouldn't be surprised if it was a common term. Gaming slang is a lot of rhyming and alliteration. I'd much appreciate it if the whole world would please stop saying "Winner, winner Chicken Dinner." |
I'm going to Vegas in a couple of months and I love magic. What are some of the best magic shows to go to and how far in advance should I buy tickets? | By far the best magic show, in my opinion, is Mac King's show at Harrah's. Simple, but amazing illusions in an intimate-sized theatre and very funny. Penn & Teller are great as well. The tickets can be picked up for a discount at ticket booths around the strip the day of the show. The kiosks are called Same-Day Tickets or Half-Price Tickets and are a good value. Stay away from the Criss Angel show. It's terrible. |
Why is Criss Angel terrible, in your opinion? | He spends most of the show posing instead of doing magic tricks. I don't think Criss Angel is terrible, just his Vegas show. |
Have you ever met a pornstar with hugely enhanced breasts? Like Kayla Kleevage, Minka, or Claudia Marie? | No, but I have met a few pornstars out here. They're generally nice people, although it's always been in relaxed social situations. |
How... 'relaxed'? | At bars or private/home games. I've never met any at events like the AVN awards. |
I have 200 Dollars for the night. What things to do will last the longest / provide me with the biggest value / return (average-common sense) - sights,places,activities ? | Depends, are you gambling at all? |
Yes, Blackjack ? And Roulette maybe ? But I was thinking in the lines of sites / clubs... | If you're going to play low-limit table games you're probably going to want to go downtown to Fremont Street. Set aside about 40 dollars apiece and play the minimum that the table allows. If you want to see a show there are kiosks around the strip and in many casinos that offer discounted tickets for shows on the current day. Clubs are expensive to get into (30 dollars is about average) and the drinks are quite expensive as well (10 dollar beers and god help you if you order anything remotely fancy). |
If I won 1 million dollars at the casino would the casino report that to the IRS? | Yes, you'd have to sign a tax form similar to a W-2 to receive the money. Depending on how much you'd gambled in the past year you'd have to pay about 30 percent of it to taxes. |
The correct form is a W-2G, where they should automatically mail/give you at the end of the year. It tells you all sorts of other fun details as well, such as what kind of wagebet you made, among other details. | That's the one. Taxes isn't really my end of the gaming machine. |
What's the biggest sucker thing you can do in vegas? I've heard that slot machines are actually terrible odds but people play them anyway... so what are the stupidest ways you can lose your money? | Gambling is generally the quickest way, and slots are the worst but I think some of them are pretty cool. I'm someone who likes flashing lights and noise. Many new penny slot machines have been arriving with preset minimum bets like 25 credits but they pay out odd amounts. This usually leads to a player leaving 19 cents or so on the machine and walking away. There's people who just spend all day wandering from casino to casino looking for unclaimed spare change on the machines. It can be lucrative. |
Im going to vegas soon with my girlfriend. Im only going to be there 2 nights and a day and a half. What is something romantic or exciting that most tourists dont know about? | The hiking in Red Rock Canyon is great although you'd need a car. First Fridays down in the arts district is always fun. There are countless shows (stand-up comedy, theatre, etc.) off the strip. If you're unsure of what to do in a particular stretch of time and need ideas pick up a Las Vegas Weekly. They're available for free all throughout town. |
Is this a local law, or something? Or does it have something to do with cost? | I don't know but I suspect it's cost-related. Most table games have a 5 dollar minimum bet with a dealer to keep action moving. An undercover cop on the slots could control the pace. I think it's a waste of money either way. |
Um..why wouldn't the casino cooperate and just give them house chips to bet with and then give them back? Also can you please tell me a good book to learn basic blackjack strategy (I don't like to always sit in front of a computer) | No, the possibility of fraud is far too high to give away money. There really isn't such a thing as "house chips." There are non-denominational chips that are used in roulette as well as specialty chips used for tournament-style play but use of those would blow the cop's cover, obviously. Also, as long as the hookers aren't pestering every player they come across, the casinos don't really mind them so much. They'll need a bed eventually. To learn blackjack strategy (or really any casino game) I'd actually recommend sitting in front of the computer a wee bit longer and visiting wizardofodds.com. It's a great resource for gambling smart. |
What's the most interesting thing that you've ever seen? | That's a big question. It's all VERY interesting. You'll have to be a little more specific. |
Has anyone ever made a scene over losing a large amount of money? | As a dealer, you develop quite thick skin. People will call you names and curse a lot but very few actually cause much of a scene. If a scene is caused, security is usually called and they usually eject them. |
I am going in a couple days with some friends. However, I don't know how to play any of the table games. Do you know any good sites/videos to learn games like poker for a beginner like me? | Actually, many of the major casinos offer free classes that teach you how to play, usually in the mornings from 9-11 am. Many casino games can seem confusing or intimidating. My advice would be to take the free lesson and, if it seems fun, don't be afraid to throw a few bucks on the real thing. Just don't spend all your time in the casinos. |
What's the etiquette for requesting tips? I had a lucky night at the blackjack table and the dealer was being an asshole telling me my "generosity has been outstanding" is it harder work for me to win? fuck that guy. amiright? | You are right. Tips are voluntary and even if we suggest it, we do it in a way that makes you think it's your idea. Some dealers have no tact and that's sad. |
Is it not considered rude to ask a guest to tip though? | Yeah, it is but some still resort to it since many people don't know. Most guests that aren't accustomed to tipping will tip after realizing it's the social norm ("when in Rome") but if coerced into tipping will not be likely to later. |
Are tips pooled? Do you rotate tables? I imagine the tables with larger bets get bigger tips. | Tips are earned on a table-to-table basis when you deal cash games in poker. Table games (everything else requiring a dealer) generally pool tips and divide them equally on a 24-hour timeframe. All dealers rotate into all games (except for Poker, which is usually a completely separate department) at one point or another. Unless there's a generous high roller most of our money comes from the more numerous, smaller tips from low-limit games. |
How does it work with high rollers? Do they carry the cash they bet with? For example, if someone's playing a $500 minimum bet table, I would assume they'd buy in for 10 to 20 bets worth of chips. Do they really just throw 5-10 grand down on the table? And then you call out "Changing ten thousand" and proceed to show every bill to the camera, turn it over, lay it down (and probably cover the entire table 2-3 times over) and then stuff all 100 $100-bills into the cash box? Or do they establish some sort of credit with the casino and just get chips based on that? | They usually get a line of credit for the higher stakes players, yes but you'll occasionally get the high roller that throws up a few grand on the table in cash. I've seen more than a few people carrying 10k bundles around. There's a guy who plays poker down on Fremont Street called The Duke of Fremont Street (you don't say?!) who carries around a violin case full of cash, gold, and gold money clips stuffed with cash. Some people just like the attention. |
Besides the line of credit they often have deposits at the cage where they get their chips or wired it in before they plan to enter a casino. Correct me if I'm wrong, MrVegas. | You speak the truth. |
Do you like Fallout? | Sure do. Big fan of the games. The map of New Vegas is somewhat accurate although not to scale, obviously. |
What is considered a decent tip at a table? Took a reasonable amount of money from the Cosmo a few months ago. I'm a cheap ass who didn't intend to gamble much and finished my trip playing $25 per hand blackjack. If you were my dealer, I hope my tip was appropriate. | Most poker dealers will get a dollar a hand as a tip. Since poker isn't a house game that tip isn't necessarily a "thanks for the lucky hand" but more of a "thanks for moderating the poker game." If you're playing 25 dollars a hand and you are dealt a blackjack, the blackjack will pay 37.50. A common tip on that would usually be the 2.50 but we appreciate a dollar tip/bet. Anything over 5 dollars (that isn't a high-stakes game) would be considered generous. |
Fuck you let's not talk vegas. So tell me. What do you think of ohio? | I've never been there. The astronauts seem to hate it though. |
What did you think of Nick Papageorgio? | That guy from Yuma who works in software? Nice guy. My friend fitted him for a suit once. Although I heard he stole some tourist wallet once. |
Have you ever seen a person or group of people successfully count cards and leave with a profit? Or are they all losers? | I've seen it done to varying degrees of success, it's just not very common anymore, at least in Las Vegas. Most card counting groups operate in smaller Indian Casinos where the dealers are less likely to be trained against it. Opening a brand new casino in an area new to gaming is like ringing the dinner bell for card counters. |
Do you have herpes? | No. Condoms are widely available in Las Vegas and encouraged. |
Is a royal flush really that rare? | The odds of a video poker machine dealing you a royal flush on the deal is a little under 650,000 to 1 (happened to me once). As a poker dealer, I've dealt four in 10 years, although I've run into dealers who've gone their whole careers without dealing one. |
You mentioned that you have been a dealer for 10 years. Do you see yourself doing this until you can retire or do you see yourself moving up? If you want to move up, what do you want to do eventually? | I could easily see myself doing this for awhile. It's fun, easy money and casinos are the best places in the world to people watch. If I moved up I'd probably like to teach dealers. I view dealing as somewhat of an art form and I'd like to reteach the "right" way. |
Is card dealing a specialty? In other words, have you never worked craps or roulette? I'm always amazed at how craps dealers can keep track of everything at a busy table. | Pretty much everyone is called a dealer whether they actually "deal" anything or not. I have worked craps and roulette as well. I'm kind of bad at craps, I'm sorry to admit but roulette's fun. |
What's the deal with the garish, ugly carpets you see in casinos? | I think many of them are just trying to unique. When you line them up right next to each other one mega casino is pretty identical to the next so they have to out-gimmick each other in every way. Also, many casino's carpet is actually coded to indicate areas where minor are and aren't allowed. There's usually a yellow brick road of sorts to registration and elevators. |
Ok, if you see someone thrusting hard, what do you do? | I hope what they're thrusting into is enjoying the attention and I leave them to their business. I'm not sure what you were asking here... |
Are there any films that have accurately portrayed what your business is like? | Not really, in my opinion. I honestly think it could be a decent (can't believe I'm saying this) reality show but the corporations that own the casinos would never let us speak frankly. |
What kind of cards do you use, bicycle?, a deck specific to the casino?, or something completely different? | Most casinos use Kem or Copag cards for poker. Anyone who plays cards at home should pick some of these up. They're pretty difficult to mark, bend resistant, and they're perfect for parties. You can wash them in the sink! Blackjack and other card-based table games generally use custom cards made for the casino. I've never really paid attention to what brand they are since they're changed out so often. |
My wife & I are going in a few months. (4 days/3 nights). I plan on playing/losing ~$100 on roulette and avoiding the card games. We are mostly going for shows (I'll check out those booths you mentioned) & food. One of the days I plan to send her to a spa and I want to check out some sport related gambling. Where is the best place for sports betting? Is there live betting (quick bets as in : Will Verlander strike the next batter out?) | I've always thought the LVH (the old Hilton) has a really nice sports book and their odds have always been fair. The kind of live betting you're looking for is usually the kind of action you'll get from the other patrons in the sports book. The casino doesn't have time to set odds on that short of notice. |
What's the deal with craps? I went on a cruise and they had a video on casino games on a continuous loop and i'd watch the craps session over and over and still not get it. i also went on a little mine-class in the casino, was still drawing blanks. is there a "Explain to me like i'm 5" with craps. | Craps is confusing because the objective of the game changes so frequently and the odds are somewhat strange. Unless you want to go in-depth with game strategy I'd suggest putting your money on the pass line and throwing the dice until they tell you to stop. Not the best advice, I know, but I'm not a huge fan of craps. |
I'll be in Vegas this June, what are the best night clubs? Is it best to buy tickets for the clubs and shows before hand or just go with the flow once I'm there? | It's a little pricey to get in (40 dollars last time I was there, if memory serves me correctly) but the Moon nightclub at the Palms Hotel is pretty damn cool. Open air at the top of the building. I'd buy the club tickets in advance since they're usually the same price. Half-price ticket booth the day of the show you want to see. |
What is the best local restaurant in Vegas? Like, residential area restaurant. | The Asian food out here is great. The Chinatown District on Spring Mountain is packed with awesome food. Just pick one. |
I am going to Vegas for my first time in a couple of weeks. Any tips, advice, where is the most fun to be had for the lowest price? Thanks for doing this AMA! | There are lots of groupons available for Las Vegas. The pinball museum is a cheap way to burn an afternoon. |
Also -is there a proper etiquette when playing with other people (eg Don't hit when a dealer has a bust card), or is it every man for himself? | Proper etiquette is to shore up your hand against the dealer's without harming the other players. Hitting when the dealer is showing a bust card has started more than a few fights that I've seen. Practice basic strategy and try to make sure you're playing with people who do the same. |
Swingers club? | The two popular swingers' clubs are The Green Door and The Red Rooster. Ladies get in free (of course), single men pay a pretty high cover charge, and couples get in for half price. They're... interesting places to meet people. |
If someone is counting cards but is also a generous tipper, do you let him get away with it a little longer? | Tipping is one way of diverting attention and, yes, it does work. However, as I stated elsewhere, card counters have to adhere to certain rules and formulas regarding their wagers. They've made blackjack a business and tipping is bad for business. |
What are some tips to get casino comps? Also what is your favorite buffet in Vegas? (We go to Vegas for the food and right now our Favorite is the Bellagio) | Ask for them. The biggest thing is shyness. There's a lot of people gambling in a casino at any given time so if you want your play to be evaluated for comps, simply tell the dealer or floor manager. I don't eat at the buffets too often. |
Do you prefer I give you straight tip or put your tip down as a wager? | Alternating them isn't a bad way to go. Or you can always ask the dealer. |
What's the strangest thing you've ever seen while dealing? | Wilford Brimley calling me a cocksucker. |
How much do you make per year? | It varies, of course. It averages out to around 38-46k. I'm not a rich man but I enjoy the hell out of life. |
Is it worth doing a hooker? | That's up to you man. I know people who've had bad experiences with them and I've had people who've had great experiences. Not all hookers are diseased and misguided. Some are business-minded and know that they're offering a service and do so professionally. |
What do you think about older smaller casinos. Have you been to the tropicana lately? | I enjoy a lot of the smaller places. The Clarion is a great locals hangout and so is the Greek Isles. I was at the Trop yesterday. They recently remodeled almost the whole place. Looks great. |
I heard the casinos make applicants take a hair test before getting hired...is this true? | Yes, you need to pass a drug test (usually hair) to get hired at nearly all casinos. It's only the one unless you do a union job though. |
So when it comes to poker, "tight is right"? | I'm not sure I understand what you're asking. Could you elaborate? |
Thank you for counting my cards when I'm a little slow. | You're welcome. You're there to have fun, not to do simple math all day. |
I hear there are hookers in Vegas. How much would it cost for the hooker and I to get naked, except for sailor hats. Then we get into a Jacuzzi filled with Pepto-Bismol, and I clip her toenails while she shaves my buttocks. | 3000 dollars. |
Prostitution is illegal here in Clark County. Just felt like pointing that out. | I couldn't resist the Rat Race reference. Yes, prostitution is illegal, BUT you can drive about 45 minutes west to Pahrump and get a legal hooker at a brothel. |
Dont a question for you, but this was the best AMA I've read in months! Funny answers, and detailed answers for the serious questions. | Thanks. This is pretty fun, I've got to say. This is my first AMA and I genuinely like informing and entertaining people. It's probably why I love my job. |
Yes, I'm referring to the playing style. Either you place "loose" and play a lot of hands. Or you play "tight" and play far less hands, the best hands. | Poker strategy is slippery and no one credo or saying is right. If you're a beginner it's best to play a little more conservatively but you'll need to able to change gears eventually. |
Unless he was controlling a single deck with both hands, never. | Right answer. |
10% Generous/Grateful 5% A welcome but standard tip 1% Depending on your attitude towards me, may have been an insult, or just a cheapo. | Never feel like a tip is an insult. I make nearly my entire living by people tipping me one dollar at a time. "Cheapos" pay my bills. |
I've personally never heard it but I wouldn't be surprised if it was a common term. Gaming slang is a lot of rhyming and alliteration. I'd much appreciate it if the whole world would please stop saying "Winner, winner Chicken Dinner." | Also, the savvy prostitutes will only pick up guys from table games. Vice cops can play slots undercover to try to lure in hookers but can't play table games. |
Questions | Answers |
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What's you're best story about someone trying to con/steel from the casino? | I figure you're looking for some kind of crazy Oceans 11 story (of which there are several in the industry but none on my watch), but honestly the best ones are people trying to steal from the fucking buffet. |
Mom comes in with two kids and says they're not eating so she shouldn't have to pay. The cashier says OK. | |
Fast forward 15 minutes and the cashier notices that the kids are missing. | |
THE FUCKING MOTHER IS FEEDING THEM UNDER THE TABLE LIKE FUCKING DOGS. | |
Best AMA response ever. have an upvote! | We had set out in the foyer those bags for your umbrella so the floor doesn't get wet. |
Lady takes one, goes to the buffet, and starts filling it with food. Brazenly. Not trying to hide it. | |
We stop her and she says "what? this is all you can eat?!" | |
"Sit down and eat the contents of the bag then..." | We found a HUGE ziplock bag of food by a table. The "customer" had obviously left it behind. |
She realized she forgot it and came back to get it about 30 minutes later. | |
You should hire me as a buffet monitor i can pose as a customer then obnoxiously call them out for stuffing their purses with chicken fingers and mashed potatoes w/gravy. "HEY FAT LADAYYY I SEE YOU STEALIN THEM CHIKKAN FINGAZ!" | Have a lady who consistently bitches about having to pay full price since she can't consume a lot because of her gastric bypass. |
Do you actually have a policy to ask people to leave if you feel they lost more than they can afford? i watched a piece by loius theroux once where he asked this question to some of the managers of a casino and they all said "oh, i know they can afford it, of course we would ask them to stop if they couldnt". but obviously, from a business perspective, this is counter-intuitive towards making profits. so what is your take on this whole thing? and what is the overhead like for running a casino? what are some expenses you have which may be surprisingly high? | We never make judgment on whether or not they can afford it. We really only step in if they come to us or start doing something overt like begging for money or asking for loans, etc. In the macro view, it's very bad for business if we don't do something about problem gambling when it presents itself. |
Overhead... EBITDA margin of 30% is great. | |
Expenses... I guess crab legs would be too obvious? Besides that, maybe table games labor. You have a 0.5% house advantage at blackjack and have to have a physical person here 24/7 plus a supervisor for every 5-6 games. | |
What games are the biggest money makers for the casino? and coincidentally, Ace, ever ran a sports book? | Penny slots by far. |
Ha. No. But have worked in casinos that have them. | |
But why do I always win/come out ahead max-betting on the fucking Sex and the City penny slot? | Google "law of large numbers" |
1) How do you like the city? (So many people hate on it, and I don't understand why). Also, how did you like UNLV and when were you there? | 1.) I actually just moved away for a job. I just think Vegas is OK. I moved there when I was in my mid-20s with a decent job so it was cool and exciting then. Fast forward a decade or so and the allure isn't there anymore. It's not "home" and I don't think it will ever will be because of how transient the population is. |
2) to me it seems like a pretty small about of locals gamble (at least at the strip properties), do you guys keep tabs on those numbers? If so, what is the ratio of your gambling customers? | 2.) I don't have the numbers in front of me, but we did a study one time and showed that Vegas has the highest incidence of regularly gambling activity in the nation. I always just felt that was a function of accessibility and self selection on the part of the residents. But you're right that locals don't go to the strip. The marketing offers are terrible compared to the non-strip properties and it's a pain to get to the strip just to get your gambling fix. |
To what extent is organized crime still present in or around the casinos? Any personal encounters? | Virtually none AFAIK. |
The industry is very, very heavily regulated. When you get to the executive ranks you have to go through very, very thorough background checks. 5 years of tax returns, 5 years of all cancelled checks, explanations of all withdrawals > $200 and deposits > $500, in depth interview with an agent, etc. | |
The last time I've heard of legit organized crime here in the states (places like Macau are an entirely different story) was in Rosemont, IL I think in the mid-90s. | |
Link to casinoconnectionac.com | |
Damn, all withdrawals over $200? For the past 5 years? "Uh, I dunno, I don't really remember why I withdrew $300 from an ATM 3 years ago. Maybe I spent it buying some off of Craig's List, I dunno." | Yeah, it's really ridiculous. |
Explain Macau? | The Triad are heavily influential there. Kind of like what you'd imagine in Vegas in the 50s. |
Holy shit, I live in Des Plaines. | Des Plaines' only problem now is how to more quickly count all the money they're making |
The scene from Skyfall comes to mind. | Yep. |
Organized crime is the muscle of the casino, the security guards, the directors of security, the private investigators, the small business owners, the gamblers who launder money through the casinos. Of course the mob isn't like the movies anymore. | Well i'm going to have to respectfully disagree with you on everything except the money laundering despite the fact we have to live by Title 31 Link to en.wikipedia.org |
It is true that if a person is on a helluva winning streak and is consistantly winning and you cant figure out why... you will demand that he take his winnings and leave and never show his face in the place again? (kick him out for winning). | It's possible but relatively rare. you have to have enough cash to really turn out our lights to get to that point. for the vast vast majority of people, we have more money than you so as long as feel like we can get you back in the door, go ahead and win away |
So that scene in Rain man is totally bullshit then? Where they consistently win and make $80,000 from a couple of thousand... then are told to GTFO after the casino guys couldnt figure out how they were doing it. | Bullshit only in the sense that couldn't figure out what was going on |
What gives a person the best odds when playing Blackjack-playing with more decks or less decks? i seem to win more with tables that use 6 decks and my friends do better with 4 decks.. | It's a lot more than the number of decks and the casinos use that information asymmetry to their advantage (e.g., $5 SINGLE DECK BLACKJACK!!!) Everything being the same, the less amount of decks the better but we will change the payouts for BJ, rules for splitting and double down, etc. to our advantage. So you can have a 6-deck shoe with otherwise very liberal rules that have a lower house advantage than a single deck show with very unfavorable rules. |
So with the same set of rules, less decks is more favourable? | Yes everything else being equal |
Is that just because it's easier to count or is it fancy math stuff. | Fancy math stuff. |
USING FEWER DECKS. | |
Six Decks: -0.02% Five Decks: -0.03% Four Decks: -0.06% Two Decks: -0.19% One Deck: -0.48% | |
Link to www.onlineblackjack.com | |
Ever seen anyone get naked or have sex in the casino or bathrooms? | Boobs pop out of the cocktail waitresses' uniforms relatively often because they'll get tops 3 sizes too small in order to get bigger cleveage/tips. |
Saw chick blowing a dude at a slot machine at the entrance of a club. | |
And Vegas has all of these European-style pools so if you're out there "inspecting the grounds" then all those girls are topless. | |
Sweet. What'd you do with the BJ couple? Pic of one of the pools please? | Security was running towards them so I just assumed they got the boot. |
Pools = just go to imagefap and look for topless beaches. | |
Do you ever feel guilty for all the money people lose to your business? | Of course. |
Did you see the fictional series "Tilt" on ESPN about 5-7 years ago? Any opinions on it? Did you find it entertaining? Did you find any of it accurate at all? | Vaguely. And when I say that I mean I remember the series and watching a bit of it and that's it. |
To us, the holy grail of Casino movies is Casino and Rounders. | |
Thanks for the response! I love Rounders, but it seemed to focus more on the players, and more on non-casino-based games, whereas Tilt was as much about the casino management as anything else. I should watch Casino. | Yeah if you're interested in the casino management piece then Casino. |
Does your casino make any efforts to stop problem gamblers from betting more than they can afford? | Every casino company has policies regarding problem gambling that are audited by the state. Each state also has its own minimum guidelines like mandating that brochures be placed in very visible areas of the casinos, hotline numbers printed on every ad, etc. |
It's a delicate situation when you think someone might have a problem because, well it might not be a problem. So we generally only do things if they specifically ask us to (e.g., they can ban themselves) or if they start doing something really egregious like asking players or employees for loans at which point we'd probably pull them aside and hand them a brochure and ask if there's anything we can do to help because what they're currently doing is unacceptable (the begging). | |
There's a casino near my house that keeps a full time car appraiser on staff. I've always felt that's a little shady. You ever run into anything like that? | No way. |
Even though I believe casino gambling should be legal, I find the practice of casino's providing credit to be morally indefensible. What is your opinion on the practice? Would it be a reasonable compromise to allow for more casinos on the stipulation that gambling on a margin is banned? | So if I'm a high worth individual who likes to gamble, your expectation is that I just bring in a suitcase of $100s to gamble with? |
No, a debit card. | Reasonable. |
A debit card? not reasonable...a credit limit is the only feasible way some patrons can gamble...most people do not want to walk around with 50k in there pocket...and I'm not sure how you would go about withdrawing thousands of dollars from an ATM machine. | I was being sarcastic. It's a huge competitive disadvantage to not be able to offer credit (e.g., Missouri) because no high roller wants to play there. You'd have to physically go to the bank, withdraw 20K cash or whatever, somehow survive walking to your car, and then somehow survive walking to the casino from your car. TBF, there's also what is called front money which is where you can wire money to us and we will hold it for you but you have to pay the fees vs us offering you credit free. I did have a millionaire player who strictly got his money off of a variety of credit cards and would just do cash advances. We obviously never questioned it but he had apparently had a huge credit line (evidenced by the amount he was able to withdraw) and enough to pay it back (evidenced by him able to come often). |
notjabba...no one cares if "you believe casino gambling should or shouldn't be legal" | |
How do you know if i am card counting, and do you care if i am not playing for big money? | Primarily odd fluctuations in your betting patterns. $5, 5, 5, 5, then $1,000, then $5, 5, 5, 5 would catch our eye big time. |
, big money! | We care. Small wins add up. |
What if i went 5,5,5,20? Would you care then? | At those low levels no one would be on the lookout for you. |
How automated is the alerting system for this? Pit boss getting info from the sky I assume? | Not very automated. There are a variety of technologies out there designed to thwart this but they're expensive and casinos are too staid to invest. |
So basically it's just either surveillance or the pit supervisor noticing something odd then starting to keep track of the bets. | |
Might be a silly question, but does stuff ever go down like it does in the movies? Like, say some guy is cheating in one way or another or doesn't take a hint to leave. Is he going to get taken into a back room and get his ass kicked or just escorted out? Taking fingers, breaking knee caps etc. etc. | Nah, too highly regulated these days. |
At what point do you start looking for card counters? If I'm playing with a $50-200 bet spread am I noticeable? Is the the spread (4:1, 8:1, 20:1) the dollar figure or a combination? | Sorry this isn't my area of expertise so I can't with this level of specificity. I'd think a 4X spread wouldn't be bad, though, but just an educated guess. |
You could buy a membership to the Green Chip forum (bj21.com), though and read up on the reverse engineering they've done. | |
I would venture a guess that electronic card games have pattern recognition built right in? | I don't know how they do the shuffle. I'd imagine it's a fresh shuffle before every hand like in video poker thus nullifying counting. |
Well I understand that, but profits on a casino are through the roof, are they not? I assume that there is a relatively low amount of card counters , and that you still will make a very good profit. | Profits aren't as good as you'd think post 2008 economy. |
Bottom line is that it ain't ever gonna happen. Sorry. | |
What is the biggest amount you have seen someone lose? | I was working at Wynn when Andy Beal played "The Corporation" so that was like $16.5MM he lost to them I believe. |
That's fucking cool, I read the book detailing the events of this, Link to en.m.wikipedia.org. Any cool stories etc from your point of view from then? | Honestly, everything I found out about it at the time was from 2+2. I didn't have direct access to the players so it wasn't really like I could analyze the session with Phil afterwards. |
Urban legends of someone winning big at the slots but having it taken away to a glitch. Has this really happened to your knowledge? | Not urban legend. Many cases like this. The player never wins. Google it and you'll find tons of them. E.g., |
Link to www.lasvegassun.com | |
This one is international but I think is the funniest. Not only did you "win" $55MM on a machine that stated the max jackpot was $50K but after winning $55MM, you went ahead and played another spin... just in case... | |
Link to www.thanhniennews.com | |
Damn that sucks. Well here is one for you. Did you know that in Panama you can double down at the black jack tables at any point. It gives you a huge advantage and you can win a lot of money that way. | I'd heard something like that. My best friend (avid gambler) went to Costa Rica and basically came back saying he had to totally re-learn BJ when he was down there because of all of their crazy rules. |
If that's true about Panama, I'm surprised there aren't people haven't just set up shop down there and pillaged that place until they went bust. | |
No i didnt have sex with the hooker but my friend did make out with her drunk. | As would I. What's up with fucking people who just make out? Fucking amateur hour. This isn't fucking 7th grade. |
He didn't know that she was a hooker and was just putting the moves on her. He thought he was just really smooth with his broken spanish. What he didn't know what that I paid her to keep quiet about it. He looked REALLY sad when someone else bought her and he realized what she was. | I actually did something similar for my friend after he split up with his whore wife. We wanted to boost his spirits so gave a hooker $100 to go and flirt with him. |
Shit man in Panama you can get a lot more than flirting for a hundo. Granted she won me a grand and i think i threw her 50 back. Well that and she got to make out with my friend...Worth it. Did your friend end up with the hooker hilarious movie style? | Nah, this was in Vegas, he's cheap, and we're not that generous. |
How do Vegas casinos differ from Native American casinos? Or are they essentially the same? | Depends in the jurisdiction. in some there is no difference (e.g florida) while others are wildly different (e.g north Carolina) |
I'm curious as to how they differ. I'm from NC but haven't been to any of the casinos around here. | In NC, for example, games have to be "games of skill" so like on the slot machines you don't just pull the handle and watch the reels go round and round, you have to physically touch the game to stop each reel. |
That's not true (I've been there). | Admittedly it's been awhile since I've dealt with them (I used to work for Harrah's) but it was like that for awhile. |
Link to wizardofodds.com (scroll down a bit) | |
They might have some that are like that, but the handful I played (there are a shit ton) were not. Apparently they've got table games there now, too, which is new from when I was last there just a year ago. | Well the states quickly understand that they're leaving money on the table (no pun intended) but creating this arcane regulations. |
Fastest growing casino region? AC? Vegas? Macau? | Macau. |
Absolutely nothing domestically. | |
Why? Distance to the large volume of middle and wealthy chinese? | Yes, and whose culture has a high propensity for gambling. |
Why isn't counting cards allowed? Lets say I was a math genius, isn't it just part of the game then? | Because we reserve the right to serve whomever we please as long as we're not discriminatory against a protected class. |
I see. It just seems like mocking people for being good. Maybe if I was a black math genius with down syndrome I could get along with it. No offense to either btw. | Perhaps but we're not particularly concerned. |
Btw, I'm a bit of an advantage gambler myself. I only play low house advantage games, maximize my coupons and promotions etc. so I'm sympathetic but there's just nothing that can be done on the card counting front. | |
Private business CAN discriminate based on protected classes, just bad business to do so. | Then don't come to my casino. |
Semi-serious question: have you ever crashed someone's hand with a hammer because he/she was found cheating? | Boy do I wish, but no. |
Could you explain why it is so difficult to get casinos in states that do not already have them? Im from Dallas, and it seems that the Oklahoma casinos are 70%+ Texans. It seems our state is losing a ton of $ to other states. (Oklahoma, Louisiana...) | In Texas it's because your legislature meets relatively irregularly. expansion since the 90s has been predicated on budget shortfalls and using gaming to patch up those holes. |
Texas' economy has been relatively good so combine that with a conservative legislature that doesn't meet often as we'd have have to have the perfect storm of you having a bad economic run at the same time the legislature is meeting. | |
Trust me, we are ready to pounce when that happens. | |
Okay so a couple of years ago there was a show called "Las Vegas" and it was about a casino. | Hosts are basically your sales team to high worth players. The compensation structure is just like any other salesperson: base + commission. |
Not sure if you ever saw it, but there was a character named Sam and she was a casino hostess and she was kind of a bitch but I always wanted to be that (casino host not bitch). How can I get into that? | So, if you've never done that kind of work before or sales at all for that matter, you just need to take anykind of remotely similar job and then just keep trying to plug along with the job search. |
Well I cant wait until it happens. I will gladly donate my fair share for a free Paula Dean buffet. | We've owned land for decades in preparation. |
You see where companies like PENN have already bought stakes in racetracks there, taking a bet that racinos (adding slots to tracks) will be the states first foray. | |
The owner of Landry's (also owns the Nugget) has said repeatedly that as soon as the law is passed he can have working slots in Galveston overnight. | Yeah. His family (Fertitta) started Stations casinos in Vegas (and MMA) and really big shots in town. |
Yeah, as a Houstonian and gambler, I am really hoping one day it finally happens. I hate hate HATE driving to Louisiana and I haven't been able to make it out to Vegas in 2+ years. | The folks in Lake Charles and Shreveport do not share your sentiment. |
I'm sure they don't. Bud of mine wanted to make an ad campaign of just going to Isle of Capri and showing the license plates. | You mean Pile of Debris. |
Highest progressive payout you've ever seen paid out? And what was the game? And any good stories about throwing out patrons? | That I've physically seen? Probably like a $75K Caribbean Stud. |
I have been encouraged by many people to get a job there, but no one, even me, knows where I should start. Personally, I don't enjoy gambling and have only been in the Hard Rock a couple times, just to see the lobby and buy shirts with some out of town guests. | Probably on the non-gaming side. Not sure of your educational background but NA with degrees go very, very far very, very quickly. |
So my question is where would you recommend someone to start in the casino industry, if they don't particulary like/understand gambling? | If you want to work the front line, then hotel front desk or something like that. |
I don't have a degree yet, but I do have 10 years in B2B (business to business) sales in telephony, so I know a lot about circuits/phone systems/general telecom. | Native American. |
EDIT: what does "NA" stand for? | So then in your case either work in IT or maybe some kind of sales position like convention sales? |
Oh I didn't know there would be some sort of sales team with a casino. Sweet. I considered IT, but I assumed it would be in the realm of network security, which I know little to nothing about. | Who do you think maintains the phone switch, PCs, servers, etc.? |
Proof? | What would suffice without outing me? |
You would know best what you have, however this sounds like it would be easier to prove confidentially to the mods. Things such as work ID, paystub, business card, etc are acceptable forms of confidential verification. | I'll send a pic over to them. Never done this before so wasn't sure. |
I have a BA in Accounting and am currently a Project Manager (Prior exp in Cost, Tax and Accural accounting, worked for the Big 4, Now I make Warheads for the Army). If I wanted to get into the Casino industry what jobs should I persue. What is the best way to persue them? Do people telecommute? Whats the pay range? | We always need good finance people. There are always other industries they can work in so it's hard to find good people. |
So I'd say just go be an accountant? | |
We post on all the major job boards and casinocareers.com is the main industry-specific job board. | |
Telecommuting is not a regularly accepted practice. | |
For finance, it's just market rate salary. | |
How did you get your job? | Was in undergrad and needed a job. responded to ad in paper for entry level job. worked my way up. |
I'm going to guess that wasn't a typo. | Not going to edit for the lulz. |
You know what, why the hell not? Best way to make money fast? | Well, assuming you have one and only one bet to make, the math always says banker on baccarat. |
Any tips/secrets for slot machine players? Which one's your favorite type/brand? | Learn to play video poker, blackjack, baccarat, or craps. |
Anything video scares me..are there 'rules' in place for video poker or Bj blackjack to guarantee payouts or is it completely random? If random, how do we know the game isn't rigged in your favor? | Completely Random. |
Because it behooves the state not to let us rig the games so they employ strict regulations to prevent such. | |
For example, many states mandate that this company verify the legitimacy of a game: Link to www.gaminglabs.com | |
Those states that don't, do it themselves. | |
I accidently got my gf addicted to video poker but it paid well. Its a better chance and payoff than video slots IMO. | No opinion about it, it is true. |
Does this only go for high roller tables? Or does it also go for some guy that hits a big jackpot on the slots? | Both. |
Are security as horrible as people say in Vegas? I've heard from my relatives that purse snatching and such happens quite a bit and security shows up minutes after they were called (so pretty much useless). On the other hand, I've heard some amazing quick response time in Macau. Are these myths? | Need some reference point. Horrible as compared to what. You've got a 3-mile long street with literally a million people on it. There's gonna be crime. |
Hmmm... how about relative to san diego or fort worth? | I'd say on par to Gaslamp but I'm no criminologist. |
HOW DO YOU SLEEP AT NIGHT!? I'm serious, I want the gritty details... You use a sleep number? Memory foam? Standard matress with some box springs? And what kind of pillow to. Oh, oh, and what is the thread count of your sheets... | I'm a minimalist. Same mattress I've had for literally 15 years that I got at a department store. Hypoallergenic pillows from Target. 800 count. Also from Target. |
Nice! Glad I registered my wedding at Target. Sounds like they got the good stuff. | Decent and reasonably priced. The girls can't tell the difference between it and the really nice stuff. |
Counting cards actually means that you are playing the game very well and it isn't cheating. How can you justify kicking someone out of a casino for being too good at the game? Also as far as I'm aware it isn't illegal. | No it is not illegal but just like any other business we reserve the right to serve whomever we please (as long as we're not discriminating against a protected class, of course). |
In essence you are keeping track of how many 10s/face cards and low cards are in the deck because high cards help the player, low cards help the dealer. | |
So if you know that the deck is rich in high cards you bet more and vice versa. | |
I will be attending UNLV for hospitality management in the fall. any tips? | For undergrad? Make the program what you want out of it. Just by graduating no one is going to hand you a huge job but if you do well the brand recognition can really work in your favor. |
Yep for undergrad. thanks for the answer! | Go Rebels! |
Does your business invest in gambling addictions or have employee training to prevent those who are gambling addicts from playing in your casino? | I take it you mean gambling addiction treatment... And yes, we do: Link to www.americangaming.org |
And every employee, at least in the majority of casinos, is trained on how to identify problem gaming. | |
How do you hire trust worthy people, meaning do you have some dude or gal that is like HR on steroids watching people? I imagine you have seen more than one case where there is employee theft or people who are running a front for money laundering? | Well everyone goes through a background check through the state with fingerprints and whatnot then executives go through an FBI-style background check where they check all of your bank records and stuff. |
But with so much cash floating around there is theft but it's basically like a bank so I can't imagine the incidence to be much higher than with tellers at banks. | |
How much do you make? | Six figures + bonus. |
Awesome. What was your path to this career choice? Like education/jobs. | I just happened into it. Got entry level job during undergrad and worked my way up. Picked up master's while working. |
Nice. Went to school for business I presume? | For my master's yes. Have doo doo lib arts degree for undergrad. |
Awesome! So you managed to get the entry level job with just an arts degrees then worked your way up? Or was the MBA necessary for where you are at now? | I was in undergrad I got the job. It as entry level. $10/hr. |
Master's not necessary but very helpful to stick out of the crowd. | |
Just noticed your name...classic. At around what limits are you able to get comps for free rooms out in either AC or Vegas? I would assume that Vegas is easier due to the vast amount of rooms, but what are your tips to earning comps faster? | Depends on the property and depends on the game. And by rooms, do you mean like direct mail offers or the ability to walk up to someone and say "bitch, I'm a baller - hook me up!" |
What do you know of online gambling? | I did a bunch of preliminary work when I was a corporate person. |
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